Start a Return

Enter your order information to begin a return. The return period for this order has expired. Step 1 of 4: select the items you want to return. Step 2 of 4: choose a return reason for each item. Step 3 of 4: choose how to ship each item back. Step 4 of 4: review and confirm your return.
  1. Select items
  2. Reason
  3. Shipping
  4. Confirm

Order Info

The email address you used when placing the order.

Find this in your order confirmation email or on your packing slip.

The postal / ZIP code on the shipping address for this order.

What would you like to return?

{{product.fix_productname}} Not eligible for return (arrived damaged?)
{{product.units}} received

Returning Products

×{{product.qty}} {{product.fix_productname}}

Why are you returning?

{{product.fix_productname}}

Please use the report damage form above instead.

This item can't be included in this return — use the report damage form above, then go back and unselect this item to continue with the return.


Please use the report damage form above instead.

Can't continue yet: {{faultProductNames.join(', ')}} {{faultProductNames.length > 1 ? 'are' : 'is'}} marked as damaged / defective, which form above. Change {{faultProductNames.length > 1 ? 'their reasons' : 'its reason'}} or remove {{faultProductNames.length > 1 ? 'them' : 'it'}} from your selection to continue with the rest of your return.

Returning Products

×{{product.qty}} {{product.fix_productname}}

How would you like your refund?

This applies to the whole return. You'll ship all of the items back together.

A free prepaid return label isn't available for your shipping address, so the free store-credit option isn't shown below.

Confirm Return

Order information

Order number
{{order_id}}
Email
{{email}}

Items to return

×{{product.qty}} {{product.fix_productname}}
Reason
{{reasons[return_reason[product_idx]] || '\u2014'}}

Return shipping

Refund as store credit (doesn't expire). Free prepaid shipping label. Cost: Free

Refund to original payment method. Prepaid shipping label; shipping cost deducted from refund.

Refund to original payment method. You will arrange your own shipping.

Your return request has been received!

Return reference: {{return_reference}}

We've sent a confirmation to {{email}}. If you don't see it within a few minutes, please check your spam folder.

What happens next

  1. We'll email your prepaid shipping label (if applicable) to {{email}} within one business day.
  2. Pack the items securely and attach the label to the outside of the box.
  3. Drop the package off with the carrier shown on the label.
  4. Once we receive and inspect the return, we'll issue your refund or store credit — usually within 3–5 business days.

If you have questions in the meantime, you can contact us here.

Back to shopping

‹ Cancel and return to my account